Warranty & Support

Buying online means trusting a brand you can’t walk up to. So here is exactly what stands behind your Girnaar purchase — what the warranty covers, what it doesn’t, and how to get help. If anything is unclear, a real person is one message away on the contact page.

What the standard warranty covers

1-year standard warranty

In plain terms, the warranty protects you against manufacturing defects — genuine faults in materials or workmanship that aren’t your doing. It includes:

• Electronics and controls — circuit board, sensors, display and switches, if they fail through a manufacturing fault rather than misuse.
• Motor and fan assembly — the part that moves the air. A motor or fan fault under normal home use is covered.
• Build and components — housing, seals, mounting and fittings that arrive faulty or fail prematurely from a defect.

The period and exact terms are set in the line above and apply from the date of delivery. Keep your order confirmation handy — it’s the simplest proof of purchase.

What the warranty doesn’t cover

Being straight about the limits is part of being honest. A warranty is for defects, not for everything that can go wrong in a real Indian home. Not covered:

• Consumables — HEPA filters, activated carbon stages and softener filter cartridges are meant to be used up and replaced. A spent or saturated filter is not a defect.
• Physical damage — drops, knocks, cracks, water ingress where it shouldn’t reach, or rough handling after delivery.
• Voltage surges beyond spec — damage from fluctuations or spikes outside the rated input. A surge protector is cheap insurance.
• Unauthorised repair or tampering — once a unit is opened, modified or repaired by anyone who isn’t us or an approved technician, the warranty on it ends.
• Ordinary wear — normal ageing, cosmetic marks, and the gradual decline of consumables over their life.

None of this is meant to catch you out. If you’re ever unsure whether something is a defect or just normal use, message us — we’d rather look than have you guess. For how returns and refunds work, see our returns and refunds page.

How to claim — WhatsApp first

The fastest route to a fix is WhatsApp: a short message with the right details gets sorted in one conversation instead of a chain of emails.

1. Message us on WhatsApp with your order ID and a short video of the problem — a clip of the noise, the leak, or the unit not powering on tells us more in ten seconds than a paragraph can.
2. We triage within [48 hours] during support hours. A real person checks your video, confirms whether it’s a warranty case, and tells you the next step — no ticket black holes.
3. Repair or replace — once a fault is confirmed, we choose whichever gets you a working product fastest, and explain the choice.

Start a warranty claim

Prefer email? Write to care@girnaar.in with the same order ID and video attached, and we’ll pick it up from there.

Doorstep or ship-in service — the honest version

Here’s where we’d rather be plain than over-promise. As a young brand, we’re building our service footprint city by city, and we won’t claim a same-day doorstep visit in every pincode when that isn’t real yet. For warranty cases, our current approach is [SERVICE_MODEL].

In practice: once a claim is confirmed, we tell you exactly how the fix will happen — a technician visit, a pickup, or a ship-in with a prepaid label — and confirm what applies to your address before anything moves. As our network grows, this section grows with it.

Spares and consumables — our promise

A quiet frustration of buying any appliance in India is finding, two years on, that the replacement part no longer exists. We don’t want Girnaar to be that brand. This is a commitment.

We will keep filters and cartridges for our products in stock for years — the HEPA and carbon filters your air purifier needs, and the softener filter cartridges your shower filter runs on. A product is only as good as the consumables that keep it working, and a filter you can’t replace turns a good purchase into landfill. You’ll reorder genuine spares directly, and if a part ever retires we’ll give fair notice and a clear path to whatever replaces it. For the products, see air purifiers and shower filters.

Installation and setup help

Girnaar products are designed to be self-install. Our air purifiers work straight out of the box — unwrap the filter, slot it in, plug in and switch on. Our handheld showers and showerheads fit onto a standard threaded outlet by hand, no plumber and no special tools, so most people are set up in minutes.

If you’d rather follow along, we publish step-by-step setup guides and video walkthroughs at [VIDEO_LINK], covering installation, first filter fitting and routine cleaning. Hit a snag? Message us a photo. The science page explains how the filtration actually works.

Support channels and hours

However you reach us, real humans read every message — no bots fobbing you off:

• WhatsApp (fastest, best for claims) — tap WhatsApp to start a chat.
• Email: care@girnaar.in
• Phone: +91 [98XXX XXXXX]
• Support hours: Mon–Sat, 10:00 am – 7:00 pm IST

Messages inside support hours usually get a same-day reply; anything overnight or on a holiday gets picked up first thing next. Common questions are answered on our FAQ, and for anything not covered here, our terms and conditions apply.

[REVIEW WITH A LAWYER BEFORE PUBLISHING — template only]