Shipping Policy
This page explains how Girnaar gets your order to your door — where we ship, how long it takes, what it costs, and what we do when something goes wrong. No fine-print surprises. If anything is unclear, our team is one message away on the contact page.
Where we ship
We ship pan-India. Air purifiers, handheld showers, showerheads and softener filter cartridges all go out from our dispatch hub to homes across the country — metros, tier-2 and tier-3 cities, and most smaller towns.
Serviceability depends on the courier reaching your pincode, so we check it live at checkout. Enter your delivery PIN and we will tell you whether we can ship there, the estimated delivery window, and whether Cash on Delivery is available. An unserviceable pincode is usually a temporary courier gap — write to us and we will look for a workaround. We ship only within India.
Dispatch time
We aim to dispatch in-stock orders within [1–2 working days] of payment confirmation. Working days are Monday to Saturday, excluding public holidays; an order placed late on a Saturday or on a Sunday is treated as received the next working day. Once your parcel leaves our hub, you will get a confirmation with a tracking link. If an item is briefly out of stock, we tell you before charging and let you wait or take a refund.
Delivery estimates by zone
Delivery time after dispatch depends on distance and how well-connected your area is. These are realistic working-day ranges, not best-case numbers. Your checkout estimate, tied to your exact pincode, is the most accurate.
| Zone | Typical areas | Estimated delivery (working days) |
|---|---|---|
| Metro & nearby | Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad | [2–4] |
| Rest of India | Other cities and well-connected towns | [4–7] |
| Remote & North-East | North-East states, hills, islands and far interior pincodes | [7–10] |
The clock starts when the courier picks up the parcel, not when you order. Add the [1–2 working days] dispatch window above for the full door-to-door timeline.
Shipping charges & free shipping
We keep shipping simple and show you the exact amount at checkout before you pay — nothing appears after you have committed. Our standard free-shipping arrangement is below.
[gnr_info field=”free_shipping”]
Any charge for orders outside the free-shipping terms is shown clearly at checkout, calculated for your pincode. GST, where applicable, is included as per the invoice.
Cash on Delivery (COD)
Cash on Delivery is available on many pincodes, but not all — it depends on what the courier supports for your address. Enter your pincode at checkout; if COD is offered, you will see it as a payment option. Where COD applies, a small handling fee of [COD_FEE] may be added and shown before you confirm. We recommend prepaid via UPI where you can — it is faster to dispatch, smoother to deliver, and avoids the COD fee.
Couriers we use
We work with established, trackable courier partners so your order is in safe hands. Depending on your location and the item, your parcel may be handled by [COURIER_PARTNERS]. We pick the partner that serves your pincode best; your dispatch confirmation names the courier carrying your order.
Tracking your order
The moment your parcel is dispatched, we send you a tracking link and reference number. Follow every scan from our hub to your door on our track order page. If tracking has not updated for a while, or the parcel seems stuck, reach out via the contact page and we will chase the courier for you.
Monsoon & festival-season honesty
Some things are outside anyone’s control. During heavy monsoon, around major festivals, and in extreme weather, courier networks slow down and parcels can take longer than the windows above. That is the reality of shipping across a country as large as India, and we would rather be straight with you. Our promise: if we know a delay is likely, we tell you early — not after the estimate has already passed. A realistic expectation up front beats a cheerful one we cannot keep.
Wrong address or undeliverable parcels
Please double-check your delivery address, pincode and phone number before you confirm — a single wrong digit is the most common reason a parcel comes back. Couriers usually attempt delivery a couple of times and often call first, so keep your phone reachable.
If a parcel is returned as undeliverable — incorrect or incomplete address, repeated failed attempts, or a refused delivery — we will get in touch to arrange a re-dispatch. A re-shipping charge may apply for address errors on the customer’s side. Spot a mistake right after ordering? Message us immediately on the contact page and we will try to fix it before the parcel leaves our hub.
Damaged in transit
We pack every order carefully, but long-distance handling can occasionally take a toll. If your parcel arrives with visible outer damage, or the product inside is damaged, please follow this simple protocol:
- Take clear photos of the outer packaging and the damaged product.
- Where you can, record a short unboxing video — the single most useful thing for resolving a transit-damage claim quickly.
- Send everything to us within 48 hours of delivery, with your order number, through the contact page.
Once we have the photos and video, we will arrange a replacement or refund without any hoops to jump through. Full details are on our returns and refunds page.
A quick note
Shipping windows here are estimates, not guarantees, and can shift with courier conditions and weather. The estimate shown at checkout for your address is the one to rely on. For anything not covered here, our terms and conditions apply.
[REVIEW WITH A LAWYER BEFORE PUBLISHING — template only]